Shipping policy

Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with us! We are committed to delivering your order safely and as quickly as possible.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery time is generally 5–12 business days, depending on your location and the shipping method available.

Please note that delivery times are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Customs clearance
Incorrect or incomplete address information
Other circumstances beyond our control

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products or during promotional periods.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email/message with tracking information, where available.

Tracking information may take 24–72 hours to become active after the order has been shipped.

5. Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned. Additional shipping charges may apply for reshipment.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and provide you with an appropriate resolution.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with photographs of the package and the product.

We will review the situation and assist you with the next steps.

8. International Orders

For international orders, customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by their country.

These charges are outside our control and may vary depending on the destination country.